Your paralegals aren't tech support.
Let them bill. Every hour spent chasing down information stored in half a dozen places, a case management system that is improperly configured, or a cloud folder that will not sync is an hour you write off. Arcadia gives that hour back.
Where the hours go.
Burning Billables
Nobody logs this time. The sync that failed, the file that lives in three places, the login that stopped working on a Tuesday. You find the workaround and get back to the matter. Ten minutes here, an hour there, and none of it reaches an invoice. Over a year it is weeks of billable time, plus the cost of pulling your brain out of deep legal work and back again.
Tinkering with Tech
Bubble gum and tape fixes are patchwork, and patchwork fails at the worst time. The lead that sat in an inbox. The retainer signed but never opened as a matter. The intake form that completed and told no one. Each has a workaround, and each workaround is one more thing someone has to remember while doing their actual job.
AI Paralysis
Some firms are using AI with the wrong guardrails. Others have banned it completely because the legal risk is significant. It boils down to the same thing: nobody has time to work out what is functional, safe, and has impact. You're sitting in paralysis, either waiting for something to go wrong or bypassing significant cost savings. Neither is a strategy, and both have a fix.
What five hours a month of tech problems costs, per person, per year.
Four people: $51,000 a year you cannot invoice. The retainer that stops it is $15,000. Five hours a month is conservative; most firms we assess lose more.
Firms of 3 to 25 attorneys, without an IT department.
Estate planning, personal injury, real estate, immigration, family law: practices where the same steps repeat hundreds of times a year and a missed step is a missed client. We work alongside whoever runs your office today, not instead of them.
Who we don't work with: good ol' boys clubs. Firms with in-house IT staff. Firms in a cash crunch, because a retainer should never be the bill that breaks the month. And attorneys who enjoy tinkering with their own tech, who are better off tinkering.
A call, then a quote.
Or an assessment, if the picture is bigger.
Know what you need? We scope it on the call and send a fixed price. Not sure where the problems are? Two weeks inside your systems and a written plan with prices on it. Sign a retainer within 60 days and the onboarding fee is waived.
Start with a 30-minute call.
Tell us what is not working. We will tell you whether we can fix it and what it costs.